Dashboard – A Comprehensive View of Your Performance
New and unread conversations count.
Conversation distribution by members or departments.
Response rates for each team member.
Customer satisfaction analysis based on conversations.
Unified Inbox
All your customer conversations in one place with Monjez.
Say goodbye to the chaos of switching between different apps and platforms! With Monjez's unified inbox, you can consolidate all your customer conversations from WhatsApp, email, Instagram, Facebook, and more into a single dashboard. Now, you’ll always know where each conversation originated, and it will automatically add them to your customer relationship management system as a contact with a complete interaction history.
- All conversations with the same customer from WhatsApp, Instagram, email, and other platforms appear in one place.
- Track all past conversations and activities with customers from one place.
- Enhance customer experience by personalizing communication and analyzing data with Monjez.
- Empower your sales and marketing teams to make data-driven decisions with Monjez.
89%
Boost customer retention by using CRM with Monjez.
67%
Customers switch brands if they encounter poor communication experiences across multiple channels.
96%
Customers expect a personalized experience from brands.
Boost your success rate to 78% with Monjez!
Customers expect a personalized experience from brands.
73%
Customers expect immediate responses to their inquiries through any channel.
Increase Your Efficiency by 60% with Monjez
Boost productivity by simplifying communication across five or more channels.
Key Features
These features provide the essential tools for seamlessly managing data and tracking interactions, helping to boost efficiency and organize work more effectively.
Tailored communication ensures effective response
Automatically assign conversations to the relevant team members or departments based on keywords or channel. You can also manually assign conversations to ensure accuracy. Enhance team organization and boost efficiency in handling conversations with Monjez.
Mobile App – Enhanced Flexibility for Your Team
Manage and respond to conversations directly from your mobile.
Personalize interactions on the go for swift handling.
Get instant alerts for new chats or urgent requests.
Easily manage your customer data with Monjez.
Identify the source for every contact (ad, website, campaign).
Attach files for each client (contracts, invoices, etc.).
Add notes, schedule meetings, or use tags to categorize clients.
Access a complete log of all past conversations and interactions.
Everything you need to know - Answers to your most common questions about our services.
Elevate your customer communication with our Unified Inbox, seamlessly integrating WhatsApp, email, Instagram, Facebook, Monjez website chat, and other popular channels.
Yes, you can easily assign conversations to your team or specific departments, either manually or automatically.
Absolutely, the system provides instant notifications so you won’t miss any message or inquiry.
No, with Monjez, you can add an unlimited number of users.
Every conversation is automatically linked to a contact in the customer relationship management system. You can add files, jot down notes, schedule meetings, and categorize clients using tags.
Yes, you can access comprehensive reports that include the number of new and unread conversations, assigned chats, and customer satisfaction levels.
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Boost your sales by taking a smart step; start with Monjez today!
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