Unified Inbox
Features
Unified Inbox
All your customer conversations in one place with Monjez.
Say goodbye to the chaos of switching between different apps and platforms! With Monjez's unified inbox, you can consolidate all your customer conversations from WhatsApp, email, Instagram, Facebook, and more into a single dashboard. Now, you’ll always know where each conversation originated, and it will automatically add them to your customer relationship management system as a contact with a complete interaction history.
All conversations with the same customer from WhatsApp, Instagram, email, and other platforms appear in one place.
Track all past conversations and activities with customers from one place.
Enhance customer experience by personalizing communication and analyzing data with Monjez.
Empower your sales and marketing teams to make data-driven decisions with Monjez.
Dashboard – A Comprehensive View of Your Performance
New and unread conversations count. Conversation distribution by members or departments. Response rates for each team member. Customer satisfaction analysis based on conversations.
Tailored communication ensures effective response
Automatically assign conversations to the relevant team members or departments based on keywords or channel. You can also manually assign conversations to ensure accuracy. Enhance team organization and boost efficiency in handling conversations with Monjez.
Mobile App – Enhanced Flexibility for Your Team
Manage and respond to conversations directly from your mobile. Personalize interactions on the go for swift handling. Get instant alerts for new chats or urgent requests.
Easily manage your customer data with Monjez.
Identify the source for every contact (ad, website, campaign). Attach files for each client (contracts, invoices, etc.). Add notes, schedule meetings, or use tags to categorize clients. Access a complete log of all past conversations and interactions.
Key Features
These features provide the essential tools for seamlessly managing data and tracking interactions, helping to boost efficiency and organize work more effectively.
